Refund policy

Thank you for your product purchase! We want you to be completely satisfied with your purchase and to ensure you are.

• Returns are handled on a case-by-case basis and are reviewed by management prior to any credit or exchange of product. If a return is approved, the product must be in its original state as they were on the day purchased, unopened, and include the gift with purchase when applicable. 

• Within six (6) months of purchase, Accounts can return products for credit for approved reasons, including but not limited to, defective or damaged products or adverse reactions. 

• Returns will not be accepted for Osmosis Beauty Wellness Supplements and Elixirs, empty containers, improper use of products, expired products, or buyer's remorse. 

• All Returns may be subject to a 25% restocking fee. 

• Approved refunds may be subject to a 5% service fee. 

• Missing/damaged products in each order must be reported within 3 business days of receipt.